Privacy Policy

1. Our Commitment to Your Privacy

 

CAMPENS GROUP PTY LTD ABN: 84 694 263 315 operates LuxuryCaravans.com.au (“we”, “us”, “our”) is committed to protecting the privacy of everyone who visits our website (“Website”).

 

This Privacy Policy explains what personal information we collect from visitors, how we use it, and how we protect it. 

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using the Website, you consent to the collection and use of your information as described in this Privacy Policy. 

 

2. What Information We Collect

 

We may collect personal information from you in the following ways: 

 

Information you provide directly: 

  • Your name, email address, and phone number if you submit an enquiry form on the Website; 
  • Any additional details you choose to include in an enquiry or message to us or to a listed dealer or manufacturer. 

 

Information collected automatically: 

  • Your IP address and general geographic location; 
  • Browser type, device type, and operating system; 
  • Pages visited, time spent on the Website, and referring URL; 
  • Cookies and similar tracking technologies (see Section 6 below). 

We do not collect sensitive information such as financial details, health information, or government identifiers through the Website. 

 

3. How We Use Your Information

 

We use the personal information we collect to: 

 

  • Respond to enquiries you submit through the Website; 
  • Forward your enquiry to the relevant dealer or manufacturer on your behalf, where you have requested this; 
  • Improve the Website’s content, performance, and user experience; 
  • Analyse visitor traffic and usage patterns using aggregated, anonymised data; 
  • Send you information about our services or promotions, but only where you have opted in to receive such communications; 
  • Comply with our legal obligations. 

We will not use your personal information for any purpose that is incompatible with the reason it was collected without first obtaining your consent.

 

4. Disclosure of Your Information

 

We may share your personal information with: 

 

  • Dealers or manufacturers listed on the Website, but only where you have submitted an enquiry directed to them and consented to your details being forwarded; 
  • Third-party service providers who assist us in operating the Website (such as web hosting, analytics, and email providers), who are required to handle your information confidentially and in accordance with our instructions; 
  • Regulatory authorities or law enforcement agencies where required or permitted by law. 

We do not sell, rent, or trade your personal information to any third party for marketing purposes. 

 

5. Overseas Disclosure

 

Some of our third-party service providers (such as analytics or cloud hosting providers) may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure those providers handle your information in a manner consistent with the Australian Privacy Principles. 

 

By using the Website, you consent to your information being handled by overseas recipients where necessary for the operation of the Website.

 

6. Cookies and Tracking Technologies

 

The Website uses cookies — small text files stored on your device — to improve your browsing experience and help us understand how visitors use the Website. Cookies we may use include: 

 

  • Essential cookies: necessary for the Website to function correctly; 
  • Analytics cookies: help us understand visitor behaviour in aggregate (e.g. Google Analytics); 
  • Preference cookies: remember settings or choices you have made on the Website. 

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of some parts of the Website. We do not use cookies to collect personal information beyond what is described in Section 2 above.

 

7. Security

 

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. These measures include secure server infrastructure, restricted staff access, and industry-standard data handling practices. 

 

However, no data transmission over the internet can be guaranteed as completely secure. You provide your information to us at your own risk. If you become aware of any security breach, please contact us immediately using the details in Section 10. 

 

8. Retention of Information

 

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Enquiry data is generally retained for a period of 12 months after the enquiry is resolved, after which it is securely deleted or de-identified. 

 

Anonymised and aggregated website analytics data may be retained indefinitely as it does not identify individual visitors. 

 

9. Your Rights

 

Under the Australian Privacy Principles, you have the right to: 

 

  • Request access to the personal information we hold about you; 
  • Request correction of any personal information that is inaccurate, out of date, or incomplete; 
  • Request that we delete your personal information, subject to our legal obligations; 
  • Opt out of any direct marketing communications at any time by clicking the unsubscribe link in any email we send, or by contacting us directly; 
  • Make a complaint about how we have handled your personal information. 

 

To exercise any of these rights, please contact us using the details in Section 10. We will respond to your request within 30 days.

 

10. Complaints

 

If you believe we have not handled your personal information in accordance with the Australian Privacy Principles, you may lodge a complaint with us in the first instance by contacting us at the details below. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days. 

 

If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au. 

 

11. Contact Us

 

For any privacy-related questions, requests, or complaints, please contact us via the enquiry form on the Website or at the email address listed on our Contact page. 

 

LuxuryCaravans.com.au 

 

Website: www.luxurycaravans.com.au

 

12. Changes to This Policy

 

We may update this Privacy Policy from time to time to reflect changes to our practices or applicable law. The updated policy will be posted on the Website with a revised “Last updated” date. We encourage you to review this page periodically. Continued use of the Website after any changes constitutes your acceptance of the updated policy.